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InboxPage by page

An item's page

Every item in your Inbox has a page of its own, so a link to it works from search, a reference or an email. In the Inbox, an item opens beside the list. In Expanded, clicking an item opens its page. Opening it marks it read.

Open the Inbox, expanded (opens Emargen in a new tab)

In the picture, a sales engineer’s question to ACME’s customer success lead, on a customer’s topic.

The page of a question: Inbox and the topic's key in the bar, the question as the title, About with the topic ACM-281, From Tom Weber, Asked 12 Oct, then Your answer with the reply box and Reply.The page of a question: Inbox and the topic's key in the bar, the question as the title, About with the topic ACM-281, From Tom Weber, Asked 12 Oct, then Your answer with the reply box and Reply.
  1. Inbox, then the item’s subject. Click Inbox to go back to the list.
  2. Conversation. The inbox agent is closed. Open it to ask about the item.
  3. “Full width” and “Full screen”.
  4. The item. A question’s title is the question. A comment’s title says who replied.
  5. About. The topic or initiative it’s about. Click it to open it.
  6. From, and when it was asked.
  7. Your answer. Your reply goes into the thread on the topic.
  8. Reply. Greyed out until the box has words.

With a model set up for your organisation, the agent drafts a Suggested answer from the topic. Use this puts it in the box for you to change.

A question from your chats

Section titled “A question from your chats”

Once a day, you get one Inbox item with the agent’s unanswered questions from your chats. When there’s only one, the page gives you the agent’s reason and the options. Pick one, or answer in your own words.

A comment

Section titled “A comment”

A reply in your thread comes with the comment, and under In reply to, what it answers. Your own reply goes in the Inbox beside the list, or on the topic or initiative.

The page Tom Weber replied: About ACM-293, From Tom Weber, Written 9 Oct, The comment with his reply and a link to ACM-214, then In reply to with Ana Ruiz's comment quoted.The page Tom Weber replied: About ACM-293, From Tom Weber, Written 9 Oct, The comment with his reply and a link to ACM-214, then In reply to with Ana Ruiz's comment quoted.

A task or a message

Section titled “A task or a message”

A task says what to do under Task, and its button takes you there, like Practise for today’s practice. Doing it marks it done. A message only tells you something, and its buttons lead to what it’s about. In the picture, the news that a track is ready, with how its practice stands now.

The page Security questionnaires is ready to practise: From Emargen, Sent 9 Oct, The message, then Practice with facts practised 8 of 12 and answers right 18 of 20, then Your part with Practise this track and Open the track.The page Security questionnaires is ready to practise: From Emargen, Sent 9 Oct, The message, then Practice with facts practised 8 of 12 and answers right 18 of 20, then Your part with Practise this track and Open the track.
  1. Practice. How the track’s practice stands today, not when the message came.
  2. Practise this track and Open the track.

A note opens its own page.

On a phone

Section titled “On a phone”

On a phone, tap Conversation or Inbox at the top to switch between the agent and the page.

Access

Section titled “Access”

An item’s page opens for the people whose Inbox holds it. Everyone in a thread sees a reply.