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A version of a topic

A version shows a topic’s document as it was at one moment, so you can see what’s changed since. Versions are made as people work on the topic with the agent. Changes in the topic’s own chats go into one version until an hour passes with none. An agent task’s run, an imported page or a coding agent’s session gets a version of its own.

Getting there

Section titled “Getting there”

Open the topic’s document and click its versions count, such as 2 versions, under the fields. The versions open, newest first. The pictures use a customer question at ACME. The topic’s owner made version 1, and a colleague who takes part made version 2.

ACM-281's versions, newest first: v2, Tom Weber, with the topic agent, Changed What we tell them · Status Open → Waiting on the customer, Mon 12 Oct, 14:10; v1, Ana Ruiz, with the topic agent, Created the topic: wrote The question and What exists today · Customer set to Northgate · Status set to Open · Reply by set to Tue 20 Oct, Sat 10 Oct, 09:30.ACM-281's versions, newest first: v2, Tom Weber, with the topic agent, Changed What we tell them · Status Open → Waiting on the customer, Mon 12 Oct, 14:10; v1, Ana Ruiz, with the topic agent, Created the topic: wrote The question and What exists today · Customer set to Northgate · Status set to Open · Reply by set to Tue 20 Oct, Sat 10 Oct, 09:30.
  1. v2. The newest version: who made it, with the topic agent, what changed, and when.
  2. v1. The first version, made when the owner started the topic.

Click a version to open it. Each version has its own address, so you can send someone a link to it. A topic’s page has the rest of the document.

The version

Section titled “The version”

The version opens in the document’s place, and your chat stays on the left. The picture shows version 1, which the owner made on Saturday.

Version 1 of ACM-281: a band at the top of the document saying Version 1 of 2, Sat 10 Oct, 09:30, Ana Ruiz, with the topic agent, with back, forward and close buttons; under it the title, the fields as they were (Status Open) and the sections.Version 1 of ACM-281: a band at the top of the document saying Version 1 of 2, Sat 10 Oct, 09:30, Ana Ruiz, with the topic agent, with back, forward and close buttons; under it the title, the fields as they were (Status Open) and the sections.
  1. Version 1 of 2. Which version you’re reading, when it was made, and by whom.
  2. Older version. Back one version. Greyed on the first.
  3. Newer version. Forward one version. Greyed on the newest.
  4. Back to the latest version. Closes the version and shows the topic as it is now.
  5. The fields as they were. In a version, fields are plain text and can’t be changed, and labels and lists aren’t shown.
  6. Hide the chat. Folds your chat away, so the version gets the whole page. ⌘J does the same.

A version shows only what was written then. If nobody had written a template’s section yet, the version says so. The topic as it is now shows the template’s description there instead. A topic with tabs reads in one column in a version, with each tab’s name over its sections.

Further down version 1: the section What we tell them says Planned. Nothing written here yet.Further down version 1: the section What we tell them says Planned. Nothing written here yet.
  1. Planned. Nothing written here yet. In version 1, What we tell them wasn’t written. The colleague who takes part had the agent write it, in version 2.

Seeing what changed

Section titled “Seeing what changed”

From the second version on, the band has a Changes switch. Switch it on to compare this version with the one before.

Version 2 of ACM-281 with Changes switched on: the band says Mon 12 Oct, 14:10, Tom Weber, with the topic agent, against version 1, and Status shows Open, an arrow, then Waiting on the customer.Version 2 of ACM-281 with Changes switched on: the band says Mon 12 Oct, 14:10, Tom Weber, with the topic agent, against version 1, and Status shows Open, an arrow, then Waiting on the customer.
  1. Changes. Shows what changed since the previous version.
  2. Against version 1. What this version is compared with.
  3. The fields. A changed field shows its old value, an arrow, and the new one.

Further down, the sections show what changed in them.

Further down version 2 with Changes on: the heading What we tell them marked Changed, and a green bar beside the new paragraph and beside the open decision.Further down version 2 with Changes on: the heading What we tell them marked Changed, and a green bar beside the new paragraph and beside the open decision.
  1. What we tell them. A section that changed is marked Changed beside its heading.
  2. Added. A green bar marks what was added, here the paragraph on what to tell the customer. A screen reader reads it as Added.
  3. Added. The open decision was added in the same version.

See See what changed on a topic.

On a phone

Section titled “On a phone”

The version opens in the Document view, with the same band at the top.

Version 1 of ACM-281 on a phone: the Chat, Document and Comments switch with Document picked, the band Version 1 of 2 with back, forward and close buttons, then the title and fields.Version 1 of ACM-281 on a phone: the Chat, Document and Comments switch with Document picked, the band Version 1 of 2 with back, forward and close buttons, then the title and fields.
  1. Chat, Document and Comments. Switch back to your chat or to the comments.
  2. Version 1 of 2. The same band, with Older version, Newer version and Back to the latest version.

Access

Section titled “Access”

Everyone who can open the topic reads its versions here, including people who only read it. The pictures are the owner’s view.